FAQs
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Do you offer free shipping?
Yes, shipping is free of cost.
How long will it take to receive my order?
Orders are typically processed at same time while received for Dubai emirates.
Once processed, your order will usually be delivered on the same day or the
next business day. However, please note that delivery timelines may be
affected during public holidays, festivals, adverse weather conditions, or
unexpected events. In such cases, delivery may take up to 3-4 business days.
Is there a minimum order quantity?
No, we do not have a minimum order quantity.
Do you Ship Internationally?
Currently, we only deliver within UAE.
What payment methods do you accept?
- Credit/Debit cards (Visa/Mastercard)
- Cash on Delivery (COD)
- Apple pay / Google pay
- Online payment gateway – payment links
Can I return or exchange a product?
Yes, you can return or exchange a product within 5 days of purchase once it is
approved and if it is unused and in its original packaging. Please contact
info@bolt101.ae for return related queries.
Can I schedule recurring deliveries (subscription)?
Yes, you can subscribe for weekly or monthly deliveries and pause or adjust your
plan anytime by getting in touch with our team at info@bolt101.ae
Do you offer wholesale or bulk pricing?
Yes, please contact our sales team at EMAIL for bulk purchase inquiries.
How can I track my order?
You will receive an Order confirmation email, you can take all update on the
same mail.
How can I contact customer support?
You can contact us on our email info@bolt101.ae OR on WhatsApp
Is your water approved by UAE health authorities?
Yes, our bottled water is approved by Dubai municipality and complies with an
ESMA (Emirates Authority for Standardization and Metrology) standards.
Do you have physical retail stores?
No, we operate online only.
Contact our support team:
Hours of operation? (UAE)
Mon to Fri – 9am to 5pm
Sat-Sun Closed
Did not find what you need? No Problem! Ask your question and support team will
respond as soon as possible.